Customer Support
Placing an Order
How do I place my order?
Orders may be placed directly through Cos-Bond.com. For assistance placing an order, please call 1.800.542.3697.
How do I cancel my order?
Your order can be cancelled at any time before it is shipped. Please call customer service at 1.800.542.3697 or email customerservice@cos-bond.com for assistance.
What if an item I ordered is “back ordered?”
If an item you ordered is on “Back Order” then we will keep you updated on the status of when you can expect your item to ship. In the meantime, any additional items you order will be shipped seperately to you without any additional shipping cost.
I am confused about which products I should order – Do you offer assistance?
We are here to help you! Call us at 1.800.542.3697 to speak with one of our customer service reps.
Payments
What payment options do you accept?
We accept the following credit cards: VISA, Mastercard, American Express and Discover cards. We do not accept payments made through PayPal and only accept Wire Transfers outside the U.S. and Canada.
Your shopping cart is not accepting my credit card. What should I do?
Our shopping cart is built with anti-fraud protection. Sometimes the card will be declined because of an address mis-match or for other reasons. Please contact us if you are encountering problems with the shopping cart and we will do all we can to assist you in placing your order.
Is your site secure?
We do not share any client information with any other agency or company. We know that shopping via the Internet can be daunting and we pledge to provide our customers with the utmost respect and privacy by keeping all information confidential.
Delivery
*For a limited time all CosBond orders will ship free within the contiguous United States.
To request a shipping quote For an address in Hawaii, Alaska or an international location, please call 800.542.3697
When will my order be shipped?
Most orders are shipped within 1-2 business days. All orders are shipped within 5 business days. Air shipments will receive priority processing.
What shipping carrier do you use?
Our standard shipping is UPS ground 3-5 day delivery. You may also choose UPS 2-Day Service or Next Day Air for an additional charge.
How do I track the shipment of my order?
You should receive an email confirmation with tracking information once your order has shipped. If you did not recieve this email within 5 days of placing your order please Call 1.800.542.3697.
How do you determine shipping charges?
We ship via UPS which charges by the weight of the package.
Taxes and Duty
CosBond is not responsible and has no control over additional customs fees/taxes/duty levied by the country of import. Please check your country’s import rules before ordering.
CosBond Return Policy
Your satisfaction is extremely important to us. If you are unhappy with your purchase, please let us know. You can get a full refund (less shipping costs) as long as the product is returned in good condition within 30 days. If the product was damaged in original shipment or there is a defect in the craftsmanship or construction, we will refund the total cost of the product including return shipping. A 15% restocking fee will be charged for returned items in good condition that were ordered by mistake or no longer wanted.
HOW DO I RETURN MY ITEMS?
Please repack return items in original packaging (include the Packing Slip or Sales Receipt) and ship all returns to the following address:
Lighthouse for the Blind
Attn: Returns
10440 Trenton Ave
St. Louis, MO 63132
If you do not have your Packing Slip or Sales Receipt, please include the following with your returned merchandise:
- The first and last name used to place the order
- Your phone number to contact you for any necessary additional information
- Reason for the exchange or return
If you have any questions about the return process, please call us at 800.542.3697 or email customerservice@cos-bond.com
CosBond is a brand of Lighthouse for the Blind
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Check Out Our Products to Learn More About CosBond’s Specialty Adhesives for Cosplayers
Backed by over a decade of research and development in adhesive technology, CosBond specialty adhesives are specifically designed to enhance your creative experiences. CosBond incorporates powerful, instant peel and stick adhesion for use on a wide variety of materials without fumes, messy glues, or drying time. CosBond Adhesives help today’s cosplayers build more complex and detailed costumes faster, easier, with less hassle, and more fun!